*For easier booking please make a note of the day, title, and course code.
You can enrol in person or over the phone*
Simply call 0117 926 2987 or pop and see us, Monday to Thursday 9.00am - 9.00pm; Friday - Saturday 9.00am - 5.00pm (during term time).
We accept cash; card payments and cheque's (please do not send cash or credit card details in the post or via email).
If you would like to send us a cheque please contact the office in advance to check the availability on your choose course or workshop. Courses can sell out fast and so we don't recommend postal bookings unless no alternative is available. Please make cheque's payable to 'Bristol Folk House Co-op Ltd' and post them to 40a Park Street, Bristol, BS1 5JG. You will receive an email confirmation but if you require a receipt please included a S.A.E.
*We do not currently have online booking facilities but we are working on it.
In the event that we have to cancel a course or workshop:
In the event that you have to cancel a course or workshop:
We are committed to keeping our course prices low. We do offer concession rates for anyone over 60 or claiming the benefits listed below. As we are a self-funded organisation we receive no financial support in order to offer these rates.
The concessionary rate is for those whose sole source of income is from a state benefit. We accept Universal Credit, Income Support, Job Seeker’s Allowance and Employment and Support Allowance. Please show a recent letter or statement stating your benefit when enrolling. We will need to see theses proof of benefit each time you enrol. If you can afford to pay the full price, please do not ask for a concession as we are a charity and rely on student fees to keep us going.
Much as we would like to provide access for all, the Folk House has no disabled access or facilities.
We have no onsite car parking but there are many paid parking spots in the area. Please ask us for details on parking, bus and bike routes or visit our ‘Contact Us’ page for more details.
The Bristol Folk House was designed in the 1960's before access and equality issues were integral to the development of any centre.
It is designed on multiple levels with steps between the levels. Front access is via a corridor and steps which are not in the ownership of the charity and which it is impractical to adapt.
Rear access is via a significant flight of steps. DDA assessment of the premises has been undertaken and providing level access for wheelchairs etc is deemed impractical.
Within the physical constraints of the premises, the Service Provider will seek to make the services of the Folk House available to as wide a range of people as is practically possible.
Gift Vouchers can be purchased from the Bristol Folk House reception or by calling 0117 926 2987.
If you booked someone on to a course or workshop and they are unable to make the dates, our general terms and conditions will apply.
The Cooperative reserves the right to change tutors, courses and times after the publication of the programme. We are unable to grant a refund on the grounds of a change of tutor. The tutor may have different teaching styles; however, we guarantee a consistency in the quality of the teaching. Make-up classes will be arranging if a tutor has to miss a class. If this make-up class cannot be arranged, you will be refunded for this class. We will contact you by phone and email to let you know a class has been cancelled. If on the rare occasion we have not been able to contact you, we will offer you a hot drinks voucher for the cafe.
If you would like to give us feedback or are not satisfied with any aspect of our service please email firstname.lastname@example.org
We aim to listen to your comments and complaints as best we can and take action where necessary.
We have an obligation to keep personal information secure and we are committed to protecting the personal information of all our students. All our employees and data processors are obliged to respect the confidentiality of our student’s personal data. We ensure that your personal data will not be disclosed to any third-parties for marketing or sales purposes except if required by law. You may be emailed from time to time to gain feedback to monitor our performance to improve the quality of our courses and workshops. Paper records will be kept for two terms and then destroyed. Electronic records are kept for longer. If you have not attended a course in the past 5 years your record will be removed from our system.