Enrol online or over the phone.
Online bookings coming in August.
You can enrol in person or over the phone
Simply call 0117 926 2987, Monday to Thursday 10.00 am - 3.00 pm.
We accept cash; card payments and cheque's (please do not send cash or credit card details in the post or via email).
If you would like to send us a cheque please contact the office in advance to check the availability on your chosen course or workshop. Courses can sell out fast so we don't recommend postal bookings unless no alternative is available. Please make cheque's payable to 'Bristol Folk House' and post them to 40a Park Street, Bristol, BS1 5JG. You will receive an email confirmation but if you require a receipt please include an S.A.E.
For up to date information about what we are doing to keep us and you safe during this time please visit our NEWS page.
Updated COVID19 Refund Policy
In the event, we have to stop running a course in the Bristol Folk House due to COVID19 or for any other reason, we will do one of the following:
Move class Online
Postpone or delay
In the event that you have to cancel or stop attending your course or workshop:
We are committed to keeping our course prices low. We do offer concession rates for anyone over 65, Student, NHS or claiming the benefits listed below. As we are a self-funded organisation, we receive no financial support in order to offer these rates.
Over 65, Student and NHS
Proof of these will be required when you attend your first class. If you can not provide evidence you will be asked to pay the full fee.
For those whose sole source of income is from a state benefit. We accept Universal Credit, Income Support, Job Seeker’s Allowance and Employment and Support Allowance. Please show a recent letter or statement stating your benefit when enrolling. We will need to see this proof of benefit each time you enrol. If you can afford to pay the full price, please do not ask for a concession as we are a charity and rely on student fees to keep us going.
If you need any additional support, please let us know in advance so we can make arrangements for you.
Carers are allowed to attend for free as long as they are not participating in the course or workshop. Please make sure this is stated when the student enrols. The career will be added to the register for fire safety reasons. Please make the office and tutor aware if the career attending will change throughout the course.
The Bristol Folk House currently has no level access.
We have been successful with a planning application to add lifts, ramps and accessible facilities to our building. Due to COVID19 this, unfortunately, has been delayed. We do hope to get the building work commencing in 2021.
These plans will available to view once the work is underway.
We have a video walkthrough of the current building layout available to view on youtube. https://www.youtube.com/watch?v=FVMlKkKcWGI
If you would like more information about accessing our building please contact firstname.lastname@example.org or call 0117 926 2987, we would be happy to help.
Currently, we do not have accessible toilets. These are part of Stage 1 of the development in 2021.
Guide Dogs and Hearing Dogs
They are more than welcome in the building. If you require any assistance please speak to a member of staff.
Deaf, hard of hearing
Currently, we do not have Induction Loops in our reception or classrooms. These are part of Stage 1 of the development in 2021.
Some classrooms have been fitted with red flashing light fire alarms.
We have no onsite car parking but there are many paid parking spots in the area. Please ask us for details on parking, bus and bike routes or visit our ‘Contact Us’ page for more details. Blue badge holders can park on Park Street. Please see the latest information on the Bristol Gov website. https://www.bristol.gov.uk/parking/where-you-can-park
Attending Courses and Events
If you have any access requirements, please do get in touch with our Administration team. We can make specific arrangements, including reserved seating, building/room tours, contact with the Tutor/organiser before the course or event, large print etc.
Gift Vouchers can be purchased from the Bristol Folk House reception or by calling 0117 926 2987 or online.
If you booked someone on to a course or workshop and they are unable to make the dates, our general terms and conditions will apply.
The Bristol Folk House reserves the right to change tutors, courses and times after the publication of the programme. We are unable to grant a refund on the grounds of a change of tutor. The tutor may have different teaching styles; however, we guarantee consistency in the quality of the teaching. Make-up classes will be arranged if a tutor has to miss a class. If this make-up class cannot be arranged, you will be refunded for this class. We will contact you by phone and email to let you know a class has been cancelled. If on the rare occasion we have not been able to contact you, we will offer you a hot drinks voucher for the cafe.
UPDATE: COVID19 - It is difficult for us to plan during this time. We will work to towards opening and staying open, however, we do not know what the next 6 months will look like.
We aim to run as much as we can at the Bristol Folk House, with some additional courses running online.
If we have to make changes to the programme due to COVID19, we will contact you via phone or email to let you know.
1. If we have to move a class for in-person to online and there is no break in the continuity of the course, no refund will be given.
2. If we have to change the tutor and there is no break in the continuity, no refunds will be given.
3. If we can make-up the classes cancelled at a later date, a refund will only be given if the student can not make the make-up class.
4. If we have to cancel the remaining classes, a partial refund will be given.
Please see our full Refund policies for more details.
Feedback and complaints
If you want to give feedback about a course or workshop please click here.
(or use this link https://goo.gl/forms/e0CRbVii5mR9DXnu2)
If you would like to give general feedback about the Folk House please click here.
(or use this link https://goo.gl/forms/JEH2Vv5xVO6ypcpf2)
For a direct response please use the enquiry form below or email email@example.com.
We will aim to get back to you within 5 working days.
The General Data Protection Regulation (GDPR) is a new EU legislation relating to data protection, which applies from 25th May 2018. It replaces the Data Protection Act 1998 (DPA) and introduces greater protections for how personal data is used and stored. Although it is a European law, GDPR will be transferred to the UK statute books upon the UK's exit from the European Union and thus will remain in force.
Compliance is crucial due to the impacts personal data processing can have upon people's lives. GDPR revises and enhances the requirements on organisations to consider data protection and accountability, providing individuals with new rights over how their data is used. You can find out more about how we use your data and your rights here.
To support NHS Test and Trace, we will hold records of your attendance for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information should be securely disposed of or deleted.
Records which are made and kept for other business purposes do not need to be disposed of after 21 days. The requirement to dispose of the data relates to a record that is created solely for the purpose of NHS Test and Trace. All collected data, however, complies with the General Data Protection Regulation and is not be kept for longer than is necessary.